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Be Ready to Bounce Back after CV-19
Do not sit idle during this forced downtime if you own a vacation rental. While business might be sidelined for an undetermined amount of...
Julie Fergus


Create a Pleasing Guestroom
Your guests want to be comfortable and feel secure in your guestrooms. They will want privacy from the outdoors and from other guests....
Julie Fergus


How to Avoid Complaints and Guest Disappointment
Set expectations. What do I mean? Well, guests are on vacation and they want to have a great experience. When guests don’t love your...
Julie Fergus


Are guests making you mad?
Do you allow guests to push your buttons, stress you out, or annoy you? It might be your ego, not your guests taking the fun out of...
Julie Fergus


Screening Guests
Whether using HomeAway, Airbnb, or other listing platform you can screen your guests. First, you must turn off automatic booking....
Julie Fergus


Managing Your Reservation Calendar -Analog vs. Digital
Analog Version Managing your calendars over multiple OTAs is easier than you might think, unless you have instant book. I know the OTAs...
Julie Fergus


Self-Sufficient Guests
Should guests be self-sufficient or should they get more service? Whichever way you want to set up your rental is up to you. It is...
Julie Fergus


9 Steps to Stain-Free Towels and Sheets
Facebook groups for vacation rental and short-term rental owners have lots of discussion about stains left by guests on sheets and...
Julie Fergus


Book Guests Directly
Getting direct bookings has its benefits. What I like most is that I have real security deposit that I control and do not have to submit...
Julie Fergus


CREATE AND MANAGE OTA LISTINGS
OTAs (online travel agencies) are almost unavoidable if you want to be successful in vacation rentals, especially if you are just...
Julie Fergus
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